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W Matthews

Dear Stannah

I would very much like to say how impressed I was with your company.
After my mother was discharged late on a Friday afternoon with very little warning, she found she could not safely use the stairs and urgently needed a stairlift.  From the time I phoned Stannah in Bristol and spoke to Wendy who ensured the request went through to being phoned back the next day (Sunday) with a name, time and date the next day.  It was so nice and reassuring to actually speak to people on the phone and not an answer machine.  Jay Norton arrived as said and ensured that we had a stairlift fitted the next day.  We never felt rushed or pushed into the sale and were very pleased with his visit and reassurance.  The next day Steve and Dan arrived earlier than expected but there was no problem.  They were both very professional in their installation and Steve ensured my mother could use the stairlift safely.  This was not rushed and were were both able to understand clearly what was said.  Now my mother has her independence back and I know she is safe (she lives in Barry S.Wales).
Thank you very much
W Matthews (daughter)

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