Dear Sir My name is Vanessa Hicks (address) and I am the daughter of the above. I arranged a stairlift installation which was completed on 17th January 13. May I compliment (yes compliment!!) your installation engineer who was called Richard and the electrician who was called Chris and he worked for Worcester and Hounslow. It’s nice in this day and age to write a compliment and letter of thanks about good service instead of complaining. Both staff members informed me all the way and were extremely helpful, friendly, patient and talkative (informative). Both a true credit to your company. Please can you make sure that both line managers are informed of my gratitude. Many thanks V Hicks
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