Dear Mr Stannah
I am writing to express my appreciation of the really excellent service I received from your engineer who arrived to fit my parents stairlift (at the above address).
Steve arrived early (was waiting for me in fact), was personable, well informed and very professional. He was really helpful in overcoming an issue re electrical sockets, and I received update calls during the day to confirm this was resolved.
I arrived back at the house to find Steve had coordinated with the Stannah electrician and both stairlifts had been installed perfectly, with sockets fitted, and all the fittings were neat with decoration/carpets made good.
Inevitably, as with all family members where there are elderly relatives suddenly finding themselves coming to terms with major life limiting mobility issues, it can become incredibly stressful coordinating services/adaptations/aids.
The service received from Steve on this visit was a really positive experience, and I hope you would be able to convey my thanks and appreciation to him.