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Steven MacKenzie

Dear Mr Stannah

Thank you for your kind letter of 17 February.  I write to tell you that I have returned the satisfaction form and given you full marks for everything.

Your stairlift was installed 2 weeks ago and it has made a great difference to my life.  I turned 93 recently and now I can go up and down stairs at will, instead of the struggle I had before with sticks which limited my use of the stairs to 3 times a day.

I was very satisfied by all branches of your staff and by the performance of your lift.

With many thanks to you and them.

Yours sincerely

Steven MacKenzie

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