Dear Mr Stannah
Thank you for your kind letter of 17 February. I write to tell you that I have returned the satisfaction form and given you full marks for everything.
Your stairlift was installed 2 weeks ago and it has made a great difference to my life. I turned 93 recently and now I can go up and down stairs at will, instead of the struggle I had before with sticks which limited my use of the stairs to 3 times a day.
I was very satisfied by all branches of your staff and by the performance of your lift.
With many thanks to you and them.