Dear Mr Stannah
I thank you for your letter of the 9th enclosing the warranty certificate and receipted invoice. I must congratulate you not only on the actual stairlift but on your staff.
From the time I contacted Paul Stevens who explained everything and gave me a quote I was not pestered to place an order.
My daughter brought me to Andover to see and try the different lifts. Reception and Gemma were kindness itself and I could take my time “riding” the lifts. I came away knowing what I favoured including the upholstery colour.
My mind was still not made up for a few weeks and then I contacted Paul again to place an order. He actually came the same day as he was in another part of Dorking. He took the required measurements, completed the order form and I paid the deposit.
From that moment I was kept informed of delivery etc and what to expect. Everything went like clockwork – The electrician and installers were very efficient and I tested the lift.
Now I wonder why I struggled so long before making up my mind. It felt like giving in.
Life is so much easier now. Thank you all so very much.