Dear Mr Stannah,
Many thanks for your letter of the 11th February. To receive a personal letter from a director of so extensive and long established a firm is an old fashioned courtesy which my husband and I – born when manners mattered – appreciate very much!
Of course we realise that in these days such a large organisation could not be run without the use of all the impersonal electronic aids available. However, the personal touch, where possible, is most welcome (especially to folk of our generation!).
Yes, I am very satisfied with the stair lift, it is easy to use, good to look at and is making life much easier for me!
Your sales consultant, electrician and installer were all pleasant and efficient gentlemen. It seems that your installation engineer omitted to leave a customer satisfaction form but we found a screwdriver under our bookcase at the foot of our stairs which must be his and we should be happy to return this tool if anyone is coming this way.
Forgive my delay in replying to your letter but we are fighting rather unpleasant colds at present!!
Molly A. Collyer