Dear Mr Stannah
Success! Thank you so much for “waving your magic wand” so adroitly. I now have my forest green upholstery, also the information “Users Guide” which arrived before your kind letter, for which many thanks.
I did mention to Jon how happy I am with my Stannah Stairlift, but I should like to take this opportunity to commend all of your Stannah team – from my initial contact at Andover. Martine so charming, helpful and efficient followed by a visit from Adam Bowman your first rate Scottish representative. Everything explained, questions answered clearly with a smile, and NO PRESSURE (most important!) Then there was a joiner, next an electrician, both competent, pleasant and no time wasted. Needless to say I was more than pleased when the most efficient installing engineer arrived with a very well constructed stair rail (or whatever!) I was most impressed by his efficiency, also explaining all the whys and wherefores” of my Stannah and how much better they are from any other anywhere. I had a trial run when he explained most filly all the workings of my new stairlift – e.g. swivel, charging points etc etc. “The icing on the cake” was the recent visit of your Glasgow Manager who came personally to change the upholstery. He took the time to be assured that I really do understand my Stannah stairlift and that there is always help if I should need it. I couldn’t be more impressed!
You are lucky to have such a great team and I’m really lucky to have my Stannah stairlift.
Miss W I Bayly