Dear Sir On the 24 January your company installed a chair lift for my brother Mr Adrian James who is in very poor health. I feel I must write to inform you about the service we received from two of your employees who are a credit to your company. The excellent service began first of all when speaking to the salesman, Mr Gerald Morgan, who has an excellent relationship and rapport with people and for which any explanation, when asked, was patiently and expertly given. Secondly, the engineer employed to install the chair lift, Mr Steve Wallace, was superb. Seeing the effect the illness had on my brother, Mr Wallace’s attitude and friendliness was most appreciated. The installation was carried out effectively and efficiently with work being carried out over and above his remit. If all your employees are of the same calibre your firm is a very lucky one! My sincere thanks Millicent Phillips
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