Dear Mr Stannah
Ref your letter dated 21/12/11.
Your Installation Engineer did not leave a Customer Satisfaction form. However I can state we are completely satisfied with our stairlift, and are already finding life much easier for my wife and myself. I would also like to thank the two young men who installed the lift, they were both very pleasant and polite young men, and did a very efficient and clean job. I am afraid you do not always get good service from some trades people, so it was a very pleasing experience to have such good service. I will have no hesitation in recommending your company and workforce to anyone.
Yours sincerely K Rawlinson (MR)