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Dear Sir

Thank you for your letter dated 17 November 2011 and my apologies for not replying sooner.  Unfortunately your fitters did not leave a customer satisfaction form, but I would advise you that I am completely satisfied with the installation.  All involved from your Sales Advisor, Mr Peter Moore, office staff, through to your installation team were excellent in their dealings with me.

The installation team completed the job in a much shorter time that I anticipated and were extremely well mannered, clean and tidy and apart from the new stairlift I would not have known they had been in the house!  Full marks to all concerned – including the electrician.

The stairlift has proved to be of real benefit and has eased my home lift considerably.

There is one more thing you could provide me with if at all possible, and that is a copy of the A4 drawing of the staircase.  The electrician you employed left part of a copy and it tweaked my curiosity since in my working days I did a fair amount of site surveying and production of working drawings

Once more my grateful thanks to all concerned.

Yours faithfully
J M Cresswell

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