Dear Sirs The sales advisor on 11/6/14 was Colin Johnson. Mr Johnson spent more than two hours at my address, explaining to me and my Son-in-law (Mr Mark Ponting), every facet and detail of the very intricate procedure necessary for the lift installation. We were amazed at the crystal clear calculations he explained in the most lucid, excellent and professional manner so that what he said was totally logical. He suggested moving a radiator so that the chair could ‘park’ around the corner from the stairs and not intrude into the lounge. This removal was carried out on the day before the lift was installed. The plumber was first rate. I cannot speak highly enough of the two men who came to fit the “rails” into place. They worked non-stop for more than two hours and then explained everything I had to do to use it successfully and they carefully watched while I used the lift, got off of it at the top, got back on, raised the footrest and came safely down. I was very happy to pay one of your engineers the outstanding financial balance. Having been up and down the stairs a couple of dozen times since then I am totally happy and more than satisfied with the outstanding job your company carried out. Quite incredible. Yours faithfully Derek Crow
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