FAO Mr J Mowbray
I would like to thank particularly Vince Humble for the considerable time and effort he put into the pre installation part of the service at my mothers property at (address) in the middle of last year. The design was complicated with a couple of half landings, the staircase narrow, newel posts to be cut down and installation was required on the open side of the staircase with only a couple of mm tolerance. Vince came back on several occasions to check measurements and clearly explain to a 92 year old lady what was going to be best for her and kept me updated on every occasion. His service was exceptional. This was equally matched by the installation team on the day.
Since then a few elderly neighbours have been in to try the installation out... being told by other firms that a chairlift was not possible in these houses. I am sure they will follow this up with enquiries to yourselves.
I couldn’t recommend you highly enough.
I guess normally people don’t write in to say thanks.. but I would like you to take a couple minutes to thank Vince and the team of lads for doing a magnificent job for my mother.. which has again given her full access to her home.
Yours faithfully David Pickup