Dear Mr Stannah,
We have just had one of your stairlifts installed and I must tell you we are so pleased with it.
My husband is an engineer and he is so impressed with it’s construction and performance. Whereas I, as an ex Ward Sister am impressed with all the dedication and care that has gone into making it so easy and safe for disabled people to use. Not only that but your staff are truly excellent. On the telephone so polite and helpful and your rep Mr Nick Evans was a joy to deal with. We had previously been visited by two more stairlift companies who seemed only to be interested in securing our order and monies. Not so Nick, he took time and trouble to explain everything to us, measured us for sitting, showed my husband a sample of the rail and was really, really a delight to deal with, he had all the information to hand and no question went unanswered. He really cared about getting us a lift that suited both of us. His sincerity and honesty is something that sadly, you rarely meet with today.
Then Julian came to install the lift and again we cannot speak too highly of him, the care he took to protect our furnishings, the skill in installation and then he made very sure that we both knew how to operate the lift and had to demonstrate our ability to do so several times before he was satisfied. A charming man, who again wanted to give the very best service, and he did, even filling in the small holes left by removing the existing rail!
You have our very grateful thanks for such an excellent appliance and your excellent staff. We are both in our eighties and thanks to you we are now able to stay in our lovely house and enjoy our beautiful surroundings.
You have made us very happy, thank you.
Mrs Pamela Baker