Covid secure assessments now available
Buy your stairlift online

1. Assessment

On your first call with us, we will ask you a few questions about your staircase and yourself to help us understand what your needs are and how we can help you. If you need more information or would like a quote we’ll arrange for one of our sales consultants to come and visit you in your home so they can give you advice specific to you and your home.

Typically, we can have an assessor out to you in 1-2 days.

  1. Firstly, our consultants will talk to you, to understand what needs and wants you have. Everyone’s stairs are a little different but don’t worry, our stairlifts fit most staircases.
  2. Next, they will measure your staircase, assessing what type of rail it will require and if any preparatory work (such as installing an extra power point or removing furniture/radiators) is required. We will ensure that any changes required are included within your quotation which will help you plan the whole process end to end.
  3. Then our consultant will have all the information they need to give you some considered options and you can choose your stairlift, which includes a range of unique designer fabrics as well as three different trim options and an ergonomically shaped seat with powered easy-turn included.
  4. Only after precisely measuring your staircase and meeting you to find the best solution that fits the situation, are our consultants able to provide an accurate no-obligation quotation. You can then decide – in your own time – whether you would like to go ahead and order and remember, the price we quote will be the price you pay, no hidden extras.

2. Quote

Once you decide to order with us we’ll ask you for a deposit and then we’ll put your order into production, liaising with you to find a suitable date to install.

Our stairlifts and rails are customised to order and made to the highest quality standards, which means it takes around 10 working days for a straight stairlift to be manufactured and installed and around 4 weeks for a curved rail.

Throughout our manufacturing process, we have a range of checks and balances and finally, we test every single stairlift carriage before it leaves our factory to ensure our stairlifts meet our stringent quality criteria.

Our stairlifts and rails are bespoke and made to the highest quality standards, which means it takes around 10 working days for a straight stairlift to be manufactured and installed and around 4 weeks for a curved rail.

Included with your quote:

  • Unrivalled customer satisfaction – 98% of our customers think we offer a fantastic experience
  • Safety, quality and reliability you can trust – Our stairlifts are made and tested in the UK to industry-leading standards
  • Custom-fit for your home – A stairlift rail designed and made to fit your staircase perfectly
  • 24/7 care and support – Our 2-year Stannah maintenance and repair package includes free parts, labour and servicing
  • Over 150 years of British expertise – Our proudly British company is committed to delivering the best quality and superior service
  • Your choice of chair colour – Our extensive range of fabrics and finishes just can’t be beaten

3. Installation

Stairlift installations will normally take a couple of hours and because stairlifts fix to the steps and not the wall, there is very little mess or disruption to your home. Even so, our expert installation teams carry a vacuum with them, so they can clean up after themselves and leave your home as tidy as they found it.

As part of your installation, you will be shown how to use all of the features of your stairlift. Most importantly, we’ll stay until you’re 100% confident in safely using your stairlift.

With your stairlift installed you’ll soon discover:

  • The freedom of being able to use your entire home again.
  • Popping upstairs to pick items up will no longer be an issue.
  • That you have more energy for the better things in life.

All our new stairlifts and compact homelifts come with two years’ warranty including two free service visits (one per year) and if you ever want to speak to us, we have 24 hour a day, 7 days a week customer care team to answer your questions.

All it takes to get started is to contact our team of advisors either over the phone or online and within minutes we can book an assessment for you.

Why Choose Stannah?

14-day money back satisfaction guarantee

We are so confident in the quality of our stairlifts that every newly installed Stannah stairlift comes with a 14-day money back satisfaction guarantee.

Unrivalled customer satisfaction

98% of our customers think we offer a fantastic experience

Safety, quality, and reliability you can trust

Our stairlifts are made and tested in the UK to industry leading standards

Custom fit for your home

A stairlift rail designed and made by Stannah to fit your staircase perfectly

24/7 care and support

Our 2-year Stannah maintenance and repair package includes free parts, labour and servicing

Your choice of chair colour

Our extensive range of fabrics and finishes just can’t be beaten
Contact us today to book your free assessment
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