Continuing our support through COVID-19

We’d like to assure you that we are adhering to all government guidelines and that we are here to help make life that little bit easier.

We have adapted our approach and processes to ensure that we can continue to carry our appointment visits and installation of stairlifts or homelifts, whilst protecting the wellbeing and safety of our customers and staff.

Enhanced safety protocols include:

• Abiding to social distancing guidelines
• Use of face masks, face screens and gloves where appropriate
• Adopting strict infection control measures
• Use of hand sanitiser when entering and leaving your home
• Respectfully declining any drinks or food

Below, you will find out what to expect when we visit you for your appointment.

What to expect on the day of your appointment

• We will contact you to check if it is still OK for the appointment to go ahead
• When we arrive, we’ll show you our identification and adhere to social distancing guidelines
• We will wear all necessary equipment e.g face masks
• We will use hand sanitiser to clean our hands thoroughly before entering your property

We ask that you;

• Where practical, please open windows and doors before we arrive, and leave these open during our visit
• If possible, move to a separate area of the house, whilst we take the required measurements
• If this is not possible, please remember to keep a safe distance and for added protection, you may wish to wear a mask.

It may be that we need to take measurements of you, we will only do this if it is absolutely necessary. Please be assured, we will wear the necessary protective equipment and will do this as quickly as possible to minimise any risk.

We will then leave your home and call you to discuss the quotation over the phone. Don’t worry, it’s no obligation, and we’ll give you the time you need to make your decision.

We ask that you;

• Open windows and doors before we arrive and leave these open during our visit
• If possible, stay in a separate area of the house, whilst we complete our work
• If you do need access to where we are working, please ask our installer so that he can take the necessary precautions to do this safely.
• For added protection, we advise you also clean down any areas our engineer may have touched during their visit

Rest assured we will do everything we can to ensure your installation is carried out safely.

For further information on how Stannah are looking after their customers during the pandemic, please click here.