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Coronavirus COVID-19

Minimising our risk to customers

Coronavirus is creating an unprecedented challenge around the world and we are reviewing our activities daily so that we can maintain the right balance between continuing to support our customers while minimising risk for everyone.

We fully recognise that our customer base, particularly our stairlift and homelift customers, are in the higher risk age categories. We also know that many of our commercial customers, whether that is a housing association, a supermarket or a healthcare setting, are providing essential services. Therefore, we want to take particular care in minimising risk to all our customers.

At this time of uncertainty, social distancing or self-isolation for over 70s, those with certain pre-existing health conditions and many others, it is more important than ever that people maintain their independence in their own home and that businesses can continue to supply key goods and services. We feel strongly that we should be doing what we can to keep goods moving and maintain access for people, whether that is at home, in places of work or shops. Of course, our priority is to do this without putting either our customers or employees at risk.

We have already implemented a raft of measures such as:

  • implementing a protocol for all customer visits, including establishing if anyone in the property has, or is suspected of having, the virus and minimising the length of visit
  • insisting, as part of our home visit protocol, that all our employees entering a home, business or commercial site wash or sanitise their hands on entry and exit
  • In any cases where there is a suspected or confirmed case we are following government advice
  • regular briefing to all employees to update any advice following latest developments
  • introducing a daily health check for all field-based staff
  • fully supporting staff who are self-isolating with sick pay

We will continue to closely monitor all government advice and manage our face-to-face interaction with our customers with the greatest care.


January 2021