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Buy your stairlift online

Cancellation process

We understand that circumstances can change and that you may unfortunately wish to cancel your order with us.

You can do this by doing one of the following:

  • Phoning us on 01264 364311 (we will ask you to confirm your request in writing)
  • Sending an email to
  • Writing to us at: Stannah Lift Services Ltd Watt Close East Portway Andover Hampshire SP10 3SD
  • Completing the cancellation form here and returning it to the email or postal address on the form.

When you contact us, please give us your name, your home address, details of the order (including details of your stairlift and when you ordered or received it) and your phone number and email address.

Once you have let us know, the agreement will end immediately, and we will refund any amount you have paid for goods or services we have not provided.

Please refer to sections 14 & 15 of our terms and conditions for online sale of stairlifts for full details regarding your rights to end your agreement with us.